1. Information We Collect
When you contact Heels on Wheels Originals, we may collect information you provide directly, including your name, phone number, email address, city, workshop or ride preferences, and any notes or optional details you share with us.
If you contact us or opt in to receive messages on WhatsApp, we also process your WhatsApp phone number, WhatsApp profile name and (where available) profile picture, the content of messages you send to us (text, images, documents, location, or voice notes), and related metadata such as timestamps and delivery/read status. If you reach us via a Click-to-WhatsApp advertisement or a WhatsApp link on our website, we may also receive the referral source.
2. How We Use Your Information
- To process workshop and ride registrations.
- To verify and record eligible training payments.
- To contact you about registrations, scheduling, support, and operational updates.
- To improve website security, monitor abuse, and maintain service reliability.
- To send and receive messages on WhatsApp for registration confirmations, workshop and ride scheduling, payment reminders, customer support, and operational updates relating to Heels on Wheels Originals.
- To send promotional or marketing messages on WhatsApp only where you have opted in, and to honour opt-out requests when you reply "STOP" or contact us to unsubscribe.
3. Third-Party Services
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. and its affiliates ("Meta"), to communicate with riders and customers. When you message us on WhatsApp or receive messages from us, your information is processed by Meta in accordance with the WhatsApp Business Terms of Service and the WhatsApp Privacy Policy.
The website may also rely on third-party hosting infrastructure and security services needed to operate and protect the site.
4. Cookies And Site Security
We use only essential technologies needed to deliver and secure the website. We may store limited browser-side data required to support your experience on the site.
Security controls may be used to detect misuse, limit abusive traffic, and protect the website.
5. Retention
We retain registration and communication records for as long as reasonably necessary to operate the business, provide support, maintain records, resolve disputes, and comply with legal or operational obligations.
6. Sharing Of Information
We do not share personal information except where needed to operate the website, respond to support requests, comply with legal obligations, or protect the rights, safety, and security of the business, riders, or the public.
7. Your Choices
You may contact us to request updates to information you have shared, ask questions about your registrations, or request assistance. You may also stop messaging us at any time and contact the team for support regarding information we hold about you.
8. Contact
For privacy-related questions, please contact Heels on Wheels Originals through the support numbers listed on the website: +91 84319 43449, +91 76191 55375, or +91 83102 14713.